z776's Privacy Policy

1 Introduction

z776 ("we", "our", "platform") is an online betting and casino service provider in Bangladesh. Protecting the privacy of your personal information is one of our primary responsibilities.

This privacy policy explains what information is collected and how it is used when you visit our website z776.cam, create an account, or use any of our services.

This policy has been prepared in accordance with applicable laws in Bangladesh and international best practices for data protection. Your personal information is not sold or rented to third parties without your consent.

2 Information Collection

We collect two types of information: information you voluntarily provide, and information collected automatically while you use the platform.

2.1 Information You Provide

During account registration and use of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Address and location information
• Financial transaction details: bKash, Nagad, Rocket, Upay, or bank account information
• Messages sent via live chat or email

2.2 Automatically Collected Information

When you visit our website, the following technical information may be collected automatically:

• IP address and device type
• Browser name, version, and operating system
• Pages visited, duration, and browsing sequence
• Referral source (which site you came from)
• Session data and cookie information (see Section 5 for details)
• Gaming history and betting transaction logs

2.3 Information Received from Third Parties

For fraud prevention and identity verification purposes, we may also collect information from trusted third-party identity verification services. This process is fully secure and is used only to confirm legitimacy.

3 Purpose of Information Use

We use your information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, maintaining, and managing your account
• Accepting deposits, processing withdrawals, and verifying transactions
• Managing bonuses, rewards, and VIP programs
• Identifying and resolving technical issues on the platform
• Improving service quality and user experience

3.2 Security and Legal Compliance

• Verifying your age and identity (to confirm 21+)
• Preventing fraud, money laundering, and other illegal activities
• Ensuring account security
• Meeting applicable legal obligations
• Resolving disputes and handling legal claims

3.3 Communication and Customer Support

• Providing support via live chat and email
• Sending important account-related notifications
• Sending promotional information and offers with your consent
• Customer surveys and feedback collection (optional)

3.4 Responsible Gaming

We analyse your gaming behaviour so that we can provide responsible gaming alerts and support, and take action in accordance with our Responsible Gaming policy.

4 Information Sharing and Disclosure

z776 does not sell your personal information. However, we may share information in certain circumstances:

4.1 Service Partners

We work with trusted third parties who operate services on our behalf, such as: payment processing (bKash, Nagad, Rocket, Upay, bank transactions), identity verification services, and fraud prevention systems. These partners process information only according to our instructions and are bound by strict confidentiality terms.

4.2 Legal Obligations

In the case of a court order, a lawful request from a government authority, or applicable legal obligations, we may be required to share information with law enforcement agencies.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such change takes place.

4.4 With Your Consent

Outside of the cases mentioned above, we will only share your information with others on the basis of your explicit consent.

5 Cookie Policy

Cookies are small text files that your browser stores on your device when you visit our website. We use the following types of cookies:

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform, such as maintaining login sessions, security verification, and saving your preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies help remember your preferences and personalise your browsing experience — for example, language preference or display settings.

5.3 Analytics Cookies

These cookies help us analyse how our website is used, including which pages are visited most, and where users encounter problems.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.

6 Data Security Measures

We apply industry-standard security measures to keep your information secure:

• SSL Encryption: All data transmitted to our website is protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel can access the information they need.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: Available as an additional layer of security for your account.
• Fraud Monitoring: Automated 24/7 monitoring is in place to detect suspicious activity.

However, transmitting data over the internet is not completely secure. While we take all reasonable measures, we cannot guarantee absolute security. It is your responsibility to keep your account password private and secure.

7 Data Retention Period

We retain your personal information for as long as necessary:

• Active Account: All account information is retained for as long as your account remains active.
• Transaction Records: Transaction information is retained for a set period due to legal and financial obligations.
• Inactive Accounts: Information for accounts that have been inactive for an extended period may be deleted in accordance with our policy — you will be notified before this happens.
• Legal Retention: In the case of a fraud investigation or legal dispute, information may be retained for as long as required.

At the end of the retention period, we securely delete or anonymise the information.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy within a reasonable time.

8.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request a correction. We will make the necessary changes promptly.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this may not be possible in cases of legal obligations or pending transactions.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Important service-related notifications will continue to be sent.

To exercise these rights, please contact our support team (see Section 11).

9 Privacy of Minors

z776 is intended for individuals aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

We verify age at the time of registration. If an account holder is found to be under the age of 21, that account will be closed immediately and all associated information will be deleted.

If you believe that a minor has created an account on our platform, please notify our support team immediately.

10 Policy Changes

We may update this privacy policy from time to time. For any significant changes:

• The date of the change will be updated at the top of this page.
• For important changes, we will send a notification to your email.
• Continuing to use the platform after the changes will be considered as your agreement to the new policy.

We recommend you review this policy regularly. Previous versions of the policy may be available upon request.

11 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:

Processing privacy-related requests generally takes us up to 30 business days. For complex requests, this timeframe may be extended in accordance with applicable law.